We want you to be completely happy with your FitGlam order. If for any reason you are not satisfied, we will gladly accept your timely return or exchange. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
General Return & Exchange Process
1. Consult our customer service Indicating the order number, item(s) you want to return and the reason.
2. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.
3. Please send the item(s) through your local post office within 14 business days upon receiving the return instructions.
4. Refund you within 2-5 business days or prepare new items asap after we receive your returns.
- Any item to be returned or exchanged must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.
- Shipping fee is not refundable.
Wrong Items, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. Or we can send new ones for you.
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the item is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.